GENERAL

Murcia Villas Property Management SL is a registered company in Spain with company registration number B307663395 and registered address at Lomas Del Albujón 59, 30330 Cartagena, Murcia.

We act as a locally based agent to the independent property owners. Ultimate responsibility for the condition, facilities and services provided at each property advertised remains that of the private owner. By booking your stay and paying your reservation through Murcia Villas Property Management SL or one of its franchisees you are confirming that you agree to be legally bound by the Terms and Conditions set out below.

TERMS AND CONDITIONS

Making a Booking

A non-refundable reservation deposit of 25%, or 100€ (whichever is the greater) must be paid to us within 7 days of the reservation. We will email you a letter to advise that the funds have been received and your booking is confirmed.

The remaining balance plus a damage deposit is required 8 weeks before the date of your arrival. In the event of non-payment Murcia Villas reserve the right to cancel the booking with no refund of the reservation deposit.  

For bookings made less than 8 weeks before arrival the full amount must be paid at the time of booking. 

We can accept payment by bank transfer. We can accept credit cards on line via PayPal, however we will need to make a 4% surcharge to cover fees applied to us to process the payment.  

On Receipt of Deposit

We will make the necessary reservation and your deposit is accepted as part payment on the agreed costs of the booking and is credited to your account. The contract exists between us from the point of confirmation by email.

Late Bookings

All bookings made within 8 weeks of departure are confirmed as soon as a verbal confirmation is given over the telephone. Full payment for the booking must be made at the time of booking. If payment is not made immediately, your booking may be cancelled and cancellation charges may be made.

Prices 

All prices quoted are in are inclusive of services connected to the property. The price stated on the website is for the duration of the stay for the whole villa or apartment and not per person. Water, electricity, gas, are always included in the rental price.

Damage Deposit

We request that you pay a damage deposit, the amount for which will be shown on the website. This is to cover any breakages that may occur during your visit and to cover any excessive cleaning, laundry or utility charges that may occur as a result of your stay. This should be paid with the final balance, by bank transfer or debit/credit card. Please note that you are not able to pay the security deposit in cash at the property. The full amount will be refunded to you, less the costs of any damages, excessive cleaning or utility usage charges within 10 working days of your departure date.

Cancellation by YOU

In the event of cancellation by you the 25% reservation deposit is not refundable. It is, therefore, important that you take out adequate travel and holiday insurance so that if you should have to cancel your holiday you can seek to claim the amount of your deposit back from your holiday insurance company.

Any cancellation by you must be made in writing, by email, and not by telephone call or text message. The effective date of cancellation is the date we receive the written notification, which we will forward to the owner directly. If you cancel 8 weeks or more prior to the date of your anticipated arrival at the property, you will only lose your deposit. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim the loss of your deposit from your insurance company. However, any such claims must be made direct to the insurance company concerned and do not affect the terms of these Booking Conditions. It is your responsibility to ensure that you have the requisite insurance policies in place.

In the event of a cancellation being made after the full amount of the rental cost has been paid, the amount retained by Murcia Villas will be made in accordance with the sliding scale below.

Before 56 days (8 weeks) 25% deposit
42 - 55 days (6 - 8 weeks) 25% deposit + 25% = 50%
28 - 41 days (4 - 6 weeks) 25% deposit + 50% = 75%
Less than 28 days 100%

Alterations by YOU

If after we have issued the booking confirmation to you, you wish to alter the booking, please let us know immediately. We will endeavour to accommodate your wishes, however, you acknowledge that this may not be possible. This service may incur an administration charge of up to £50, depending on the changes requested by you. We will notify you of any proposed administration charge at the time you request the required changes to your booking.

Cancellation by the OWNER

In the unlikely event that a significant change or cancellation of your booking by the owner has to be made, or there are major changes affecting your booking required to be made by us or the owner due to matters beyond our ort the owner’s control which are not covered under “Force Majeure” (below) we will advise you as soon as possible and endeavour to offer you suitable alternative accommodation. If this is not possible, or you do not wish to accept the alternatives offered, we will give you a complete refund of all monies paid by you to us.

Force Majeure

Except where otherwise stated in these booking conditions, we regret we cannot take responsibility, any liability or pay any compensation where performance or prompt performance of our contractual obligations is prevented or affected due to circumstances amounting to Force Majeure.

In these booking conditions Force Majeure means any event which we or the supplier of the services in question could not, even with all due care, avoid. Such events may include war, threat of war, civil strife, natural or nuclear disaster, industrial dispute, terrorist activity, fire, adverse weather conditions, unforeseen local building or road-works, unavoidable technical problems with transport and all similar circumstances beyond our control.

Passports and Visas

A standard 10 year passport is required, valid for at least 6 months beyond your planned return date.  

Insurance

As a condition of your booking you are required to take out comprehensive holiday insurance.

If You Have a Problem

In the unlikely event of there being something not to your liking whilst you are on holiday, you must report this immediately to the Murcia Villas representative.  

Reporting your problem will give us the opportunity to correct the matter so that it does not affect your enjoyment of your holiday. If you fail to follow this simple procedure we will have been deprived of the opportunity to rectify your complaint whilst you were on holiday and this may affect your rights under this contract. If the matter cannot be rectified immediately, details of your complaint should be submitted to our office not later than 14 days after your date of return. We will not accept liability in respect of claims received outside this period. Disputes arising out of, or in connection with this contract that cannot be amicably settled may, if you wish, be referred to arbitration.

Arrivals and Departures

Your accommodation will be cleaned and ready for you to move into no later than 17:00pm on the day of your arrival.

You must vacate the property and return the keys to the key safe by 11:00am on the day of your departure, in order to give our cleaners good time to prepare the property for the next guest. If you would like to store your luggage on either the day of arrival or departure we will try to our best to do this for you but cannot guarantee this service. Due to Murcia Villas policy of allowing guests to commence their holidays on varied days of the week it may well be possible to stay in the accommodation until you need to leave for the airport to catch your departing flight. Please enquire 2 days before departure, to see if you have to leave the property before 11:00am on your departure date or if it is possible to remain. Unfortunately, in situations when we have same day changeovers, we respectfully request that you leave the property in good time to allow the cleaners sufficient time to prepare it for the next guests.

The following are to be observed upon departure:

Damages and General Care of the Property 

A damage deposit will be held to cover against any damage that may occur to the property or its contents during your stay. We appreciate that accidents do happen and whilst we do endeavour to repair or replace small items that are damaged with no or minimal cost to you, we do reserve the right to charge you in full for any item broken or damaged during your stay. In addition, we also reserve the right to make charges against you for any excessive time required to clean the property after you leave or if we consider there to have been an abuse of the electric, water or gas supply during your stay.  The property will have had a full inventory taken prior to your arrival and there has been an assessment made of the time it would reasonably take to clean the property after a rental. Whilst we do not expect you to clean the property from top to bottom charges will be made if the property is left excessively dirty or if you have used and not laundered any additional towels or linen than those which were supplied to you on your arrival. The cleaning and laundry charges shown on the webside include full cleaning and re-preparation of the property along with the laundering of one set of towels and linen per person following departure. All our properties are equipped with washing machines, clothes lines or dryers as well as an iron and ironing board. We would therefore politely ask that you use these facilities to recycle the towels and linen supplied to you for your use during your stay. However, if there is additional available to you and you do use extra we would expect you to launder these and return them to cupboard or drawer where they were originally stored before you leave the property.          

Air Conditioning and Heating

Most of our properties have non-limited air-conditioning and heating systems installed meaning there is usually no additional charges made for the use of these during your stay. However, we expect and request that you make sensible use of them and do not knowingly or unwittingly abuse them whilst staying in the property. All our villas and apartments are privately owned and air conditioning and heating can be expensive to operate. Whilst they are installed for you to use at your discretion, to ensure you are comfortable during your stay, we request that you consider the owner when operating them.  Some guidelines on reasonable and sensible use of air conditioning and heating will be provided to you in your arrival instructions. In some properties, the air conditioning is controlled by a card meter. Upon arrival, you will be provided with sufficient credit for normal usage during your stay. Further cards are at an additional cost and can be supplied by your Murcia Villas representative.

Towels and Linen

A full compliment of linen and towels are provided in the house. However, you may need to bring your own additional towels for use around the pool and on the beach. Please check the property description to see if pool towels are included. If it is not made clear then please feel free to ask us prior to your arrival. The towels that have been provided in the property should not be taken from the house unless it is clearly stated within the guest information found in your property that they may be, or if it has been confirmed to you by your Murcia Villas representative. 

Payment of any Extra Charges

If you would like Murcia Villas to provide additional services to the standard please email to notify of your requirements and we will endeavour to meet them. Payment for these services will need to be made in advance, either with the final payment 8 weeks before arrival or in cash on arrival.

YOUR responsibilities: Personal Liability Insurance

You must keep the property and all furniture, fittings, facilities and equipment and grounds in the same state of repair and condition as it was at the commencement of your stay at the property. You will be responsible for any breakages, loss or damage to the property caused by you.

It is a condition of your booking that you take out adequate travel and holiday insurance to cover any such losses. The owner reserves the right to make deductions from the security deposit for any extra cleaning, over the number of hours committed to departure cleaning, and to claim against you for damage or loss, the costs of which exceeds the breakages deposit.

Should you or any member of your party cause any damage to the property, its contents, grounds, or any third party, then you will be deemed responsible for such damage. In addition to paying a breakages deposit, you must also have personal liability insurance to cover such an eventuality.  

Only the signatory of the Rental Contract needs to be covered for personal liability so long as they accept responsibility for the actions of all other members of the party. We would still advise all members of the party to have travel insurance to cover them for baggage loss, health and emergency repatriation, cancellation through ill health, or bereavement in any event.

All the properties are cleaned before letting, however you are responsible for keeping and leaving the property, including the grounds in a tidy condition. You are not expected to sweep and mop everywhere or clean bathrooms or kitchen, but to you are required to wipe down surfaces and remove litter from the house and the garden.  

You are responsible at all times for the safety, behaviour and actions of your children, especially with regard to swimming pool safety. Even if the pool area is fenced or has an alarm, accidents can and do happen.  

Air conditioning, due to the nature of the mechanics of the units may sometimes create water which is piped out of the external unit. If this water spills or drips onto the tiles either internally or externally then it will create slippery floors. For your safety, these need to be cleared up and the area dried immediately. 

We will provide your accommodation with reasonable skill and care. We do not accept responsibility for any personal injury, illness, death, loss, failure or deficiency of the accommodation arrangements if not caused by any fault of ours.

Number of People Using the Property

We do not accept group bookings. The maximum number of occupants for each property is indicated in the property description and must not be exceeded in any circumstances. Only the number of guests stated in the reservation are allowed in the property, and no parties are permitted. Day visitors are only allowed with the prior written agreement of the owner or agent. In the event of failure to comply with these provisions, the owner shall be entitled to ask you to leave the property without refund of monies paid or any other liability to you.  

Behaviour

The person signing the Rental Contract is responsible for the correct and decent behaviour of each member of party and will indemnify us, and the owner, against any loss or damage caused by you or any member of your party. Should you or a member of your party not behave in such a manner, the owner may use their absolute discretion to terminate the holiday of the person(s) concerned and/or the Rental Contract applicable to the property. In this situation, the person concerned will be required to leave the accommodation. Neither we, nor the owner will, have any further responsibility toward such persons. No refunds will be made and neither we, nor the owner, will pay any expenses or costs incurred as a result of the termination. The owner is also entitled to ask you to leave the property without any refund if, in their reasonable opinion, your behaviour is unacceptable, i.e. drunken loutish behaviour.

Please respect the neighbours who may be resident in the adjacent properties, and keep noise levels to an acceptable level, especially after 23:00hrs. 

Swimming Pools and Gyms

Swimming pools are not normally open all year round. If your rental period is outside July and August, please check that the pool will be open, filled and ready for use for the period that you wish to stay at the property. We cannot be held responsible for low water temperatures or any problems with any swimming pools and gyms at any time.  

Villas with private pools: these pools are maintained and available all year round, however they may not be warm enough to use outside of the summer months. These pools will be visited for cleaning purposes during your stay and may need to be closed for essential maintenance. We will endeavour to carry out cleaning and maintenance as quickly as possible and cause you as little disturbance as possible.

Some private pools can be heated, but this is optional and at an additional cost. Please enquire for further information.

Please note that swimming pools carry their own inherent risks. You are responsible for making sure that young children do not have independent access to pools and are properly supervised during your stay.

Children under that age of 16 are not allowed to enter and use a gym.

Security and Valuables

Any valuables left at the property are left at your own risk. Neither we, nor the owner, are responsible for any loss. Where provided burglar alarms must be activated, safely used and proper care taken against theft of burglary. It is essential and your responsibility to ensure all doors, shutters and windows are closed and locked when leaving the property, or when by the poolside or in the grounds. No refund can be made should you decide to vacate the property as a result of a burglary.